THE JOB

The potential candidate presents a positive first impression of friendliness, excellent service and high standards. A Reservationist must be able to carry natural conversation with guests without sounding scripted or intrusive. As a member of an energetic team, the candidate must possess an upbeat positive attitude while maintaining a professional demeanor. The candidate must be organized, self-motivated, and possess general restaurant knowledge.

THE DETAILS

• • Greet incoming and departing Guests warmly with a genuine smile and eye contact; direct them towards the restaurant, answer any questions and/or provide menus and reservation assistance.
• • Answer incoming calls to the restaurant and provide appropriate service
• • Tend to special Guest needs and requests
• • Answer guest emails, voicemails, and slack in a timely manner
• • Process all reservation requests, changes and cancellations received by phone, email or third party request and provide attentive, courteous and efficient customer service at all times.
• • Maintain a thorough knowledge of Fleetwood’s on Front St. and all its’ grounds, products, and services as well as awareness of other roles and responsibilities throughout the organization
• • Take to-go orders and properly communicate them with the MOD via Slack
• • Observant to Guests’ needs throughout reservation experience to ensure they receive high quality service and thorough direction
• • Protect establishment and patrons by adhering to sanitation, safety and COVID-19 policies
• • Maintain the cleanliness and organization of the kiosk
• • Assists guests with future reservations noting special celebrations and guest preferences
• • Getting to know repeat guests and developing rapport
• • Contribute to team effort by accomplishing related results as needed
• • Offering genuine hospitality and above and beyond service to the guest
• • Anticipate potential issues and problems and engage proactively to avoid them
• • Resolve guest problems quickly, efficiently and courteously
• • Listen carefully to understand all guest requests, respond with appropriate action and provide accurate information
• • Remain up-to-date and familiar with procedures, events at Fleetwood’s, local attractions, directions and other information on the local area in order to provide accurate information to guests and visitors
• • Step in for other staff as needed
• • Attend staff meetings as needed
• • Other duties as assigned by supervisor or other management

THE PERKS

• Competitive wage/tip structure
• Flexible scheduling, allowing for travel
• Medical and dental options
• Paid time off after 1 year
• Supportive Management Team
• Work outside, overlooking the ocean every day
• Local events: concert tickets, festivals, etc.
• Opportunities for growth
• Work for a rockstar in paradise!

THE QUALIFICATIONS

• Positive attitude, aloha spirit
• Genuine passion for hospitality
• OpenTable experience a plus
• Collaborative spirit
• Self motivated
• 1+ years full-service restaurant experience
• Must be a Maui resident